The staff has been extremely supportive and very knowledgeable. Their attention to detail, answering questions and their understanding of our needs truly appreciated and over exceeded all expectations.
From the first phone call to their toll free number, Audrey at this Mississauga location communicated with us in regards to our needs. Understanding we needed to store our Trailer-camper, Audry advised us to come and look at the outside storage facility. Upon arrival, we arrived a few minutes after closing, Audrey greeted us with enthusiasm and took her time to show us the yard and answered our questions. Upon arrival a week later with our trailer, it was very challenging to park our trailer in it's original spot that was reserved for us. I called the office and without hesitation, the same lady, Audrey, came out and took the time to help us and also to relocate our spot. The experience as a whole was fantastic and highly recommend this location for storage inside and outside. Inside storage it is extremely clean and very cared for.
However, even giving a high rating, I do recommend for upper Management to review the outside storage and knowing what individuals are storing, to have wider spots then the 8ft width.Eg. Transport tractors, large boats and commercial vehicles, Rv, trailers to have a designated area to which the parking slots are wider to avoid any concerns and to avoid any potential incidents or damages to the customers owned goods or the goods of other clients.
Thank you for a great experience, deeply appreciate the time and caring from audrey towards our needs.