SmartStop Self Storage

First of all I booked the storage same day I was moving. paid for my storage starting that day. When i showed up with my moving truck their lock was still on the door and I was unable to get in. so it cost me double to keep the moving truck for another day so I can get into my storage. Then when asked about it. Apparently they don't care about their customers, because I never recieved a call or an email to state that they had even spoken to the manager. then after i went in as I was 6 days late for my payment, they locked my storage unit because I was 6 days late, and when asked about the mistake they told me that the manager had sent a pretty nasty email back but they said told me the nice version of "not their problem and no compensation with be credited or offered on my account". So, I get mistakes happen, but I paid for a day I didnt get to use the storage and paid 150 extra for a moving truck because their lock was still on the unit. With the price of everything now a days having to pay double for a moving truck because of their mistake is unacceptable. And the rude response I got. I will never use them again and will never recommend them. The least they could have done was offer a discount or something to compensate. So not impressed with management or staff.

Had a great experience when I went in to SmartStop Self Storage. Nick, in particular, was incredibly helpful in assisting me with finding the right unit for my needs, signing me up and taking me on a tour of the facility. He then took it a step further with helping me get my things loaded into the unit. Thanks SmartStop!

One of the best storage in town and they has a great prices ❤️ I was very happy about there service thank you 😊.

I recently just took my stuff out of storage because I’ve been waiting for my home to be ready. when the movers were pulling all my stuff out they found mice dropping ALL over my furniture and all over the floor of the unit. We called the employe to come take a look and she didn’t seem phased or shocked about the situation. Which tells me that this is a normal situation for them. We took photos and videos because that’s what the employe told us to do. The worker told me to send it to them to send to management. Once we got home, took a couple of days to unpack. Found some nice dropping in stuff and holes in all the bags we wrapped stuff In. Once opening up the bed we saw the mice were starting to eat the matrices and bed. We took photos and videos. We did not feel comfortable to sleep in the bed. We notified smart stop and sent them the photos and videos. When speaking to the assistant manager Nick, he just made fun of how many emails I sent and did not seem to care at all about the damage bed. They did absolutely nothing about the situation and did not care about what happen to Our stuff. I would recommend you DO NOT use this storage facility. They do not care what happens to your stuff. Protect your stuff and your self . Obviously they company doesn’t care what happens to your stuff in the process, but that they make a dollar. I wi never use them again.

Nick is a great guy, fast, reliable and trustworthy. He saved me today, just on the spot he helped me to for my storage problem today… all the best to him on SmartStop